Return to Factory
During the warranty coverage period, the customer may return defective equipment to the factory for repair or replacement. The customer is responsible for shipping the equipment back to the factory with a detailed description of the nature of the problem and the tests used to determine the failure. We will take all reasonable steps to repair or, at our discretion, replace the faulty equipment within ten working days of receipt.

Repairs/Returns
Prior to returning any product, We must first authorize and issue a Return Material Authorization (RMA) number. Any item returned without an RMA number is subject to refusal. Freight collect or COD returns will be refused. To receive an RMA number, contact customer service. When contacting us, please have the part number, the serial number, and a detailed description of the problem. All returned goods must be shipped freight prepaid in the original boxes and packing materials with the RMA number prominently displayed on the outside of each shipping container. 

Telephone and Software Support
Telephone support is available for a period of five years after purchase.

OUTSIDE OF WARRANTY
Faulty equipment may be returned to the factory for repair up to five years after purchase with appropriate RMA. The customer is responsible for shipping the equipment back to the factory, together with a detailed description of the nature of the problem and the tests used to determine the failure.