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Return to Factory Warranty
Texas Memory Systems, Inc. (TMS) equipment includes a one-year warranty from the date of shipment. This warranty includes return-to-factory service for equipment that does not meet its published specification during normal operation. Damage due to external causes including, but not limited to abuse, misuse, electrical power problems or any usage not in accordance with specifications and instructions automatically voids the warranty. TMS ACCEPTS NO RESPONSIBILITY FOR ANY EXPENSES OR DAMAGES INCLUDING LOST REVENUE INCURRED DIRECTLY OR INDIRECTLY AS A RESULT OF DEFECTIVE TMS EQUIPMENT, OR FOR ANY EXPENSES INCURRED DIRECTLY OR INDIRECTLY WHILE THE EQUIPMENT IS BEING REPAIRED AT THE TMS FACTORY.
CRITICAL WARRANTY - 24x7x4 Onsite Repair
Under the advanced parts replacement program, TMS will ship a replacement part to the install site for delivery the next business day (TMS is not responsible for delays caused by international shipping or customs) if, in the judgment of TMS, an issue as described by the customer is the result of a defective part. Customers must notify TMS by 2:00 p.m. CST in order to guarantee next day shipping. The customer is responsible for shipping the defective part back to the factory no later than ten days after receipt of the replacement hardware. If TMS has not received the defective hardware after this time, the customer will be charged the full price of the replacement hardware. The customer is responsible for shipping costs.
Texas Memory Systems Critical Warranty adds the protection of onsite four-hour response, when necessary, at the customer location seven days a week. TMS provides Critical Warranty customers with a dedicated 800 number for 24/7 technical support 365 days a year. In the event of a failure, customer should call to receive immediate technical assistance from the TMS technical support line. Onsite service is only applicable to non-user replaceable components; onsite service does not cover software related issues. Customers must purchase a spares kit for items that will be maintained under the Critical Warranty. The spares kit does not contain all possible replacement parts for the unit. Parts that are not in the spares kit are sent under the terms of the advanced parts replacement program. The Critical Warranty may be purchased for the United States and most Western European countries*
* Please contact TMS for details on coverage areas.
OUTSIDE OF WARRANTY
RamSan-500 User's Manual
Flash in the Enterprise
Web-Based Management Demonstration
Hot File Detection
Learn more about
Frequently Asked Questions
Solid State Disks (SSD)
RamSan Product Line
Applications and Solutions
Warranty and Support
|Texas Memory Systems Sales - Call (713) 266-3200||
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