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RamSan® Press Releases

FOR IMMEDIATE RELEASE

CONTACT:
Woody Hutsell
Texas Memory Systems
11200 Westheimer Suite 1000
Houston, TX 77042
Ph: (713) 266-3200

Texas Memory Systems Announces Expanded Warranty Program

TMS and Anacomp Partner to Provide New Customer Support Services for TMS Resellers and Customers Around the Globe

October 1, 2002 -- Houston, TX -- Texas Memory Systems, the leading manufacture of solid state disks, announced today the launch of a new, multi-tiered warranty program for its RamSan SSDs.

The new program includes a variety of support options, including:

  • Advance parts replacement

  • 24x7 phone support

  • Next business day onsite support

  • 24x7, 4-hour onsite support

TMS has teamed up with Anacomp®, Inc., a global provider of information outsourcing, maintenance support and document output solutions, to expand the geographic availability of onsite support to include major cities around the world.

”Integrating quality storage products with a comprehensive and effective customer support program is key to a successful storage solution,” said Hans Hedfeld, senior vice president of multi-vendor services for Anacomp. “By combining Texas Memory Systems’ technical expertise with Anacomp’s commitment to service excellence, TMS can now offer a comprehensive warranty program to its resellers and customers.”

“This expanded warranty program is part of our promise to customers to deliver the World’s Fastest Storage® with industry leading support,” said Texas Memory Systems Vice President of Technology Paul Kaler.

RamSan solid state disks are the World’s Fastest Storage® in terms of bandwidth and I/Os per second supported. By using super-fast SDRAM supported by internal battery systems and backup units, demanding users get the lightning fast performance of SDRAM with all the reliability of conventional RAID systems. RamSans are typically installed to accelerate OLTP, data warehousing, video-on-demand, or any other I/O or bandwidth intensive application.

Information on the warranty and support policy can be found at:

http://www.superssd.com/warranty.htm

About Texas Memory Systems
Texas Memory Systems specializes in high bandwidth, low latency, I/O intensive storage systems. Since 1978, TMS has provided solutions across the globe for customers demanding the best performance at the highest value for solid state disks and digital signal processing systems. Headquartered in Houston, TMS is partnered with numerous leading companies including Oracle, IBM, LSI Logic, and Sun to bring the World’s Fastest Storage to the enterprise. More information is available at www.superSSD.com.

About Anacomp
Headquartered in San Diego, Anacomp, Inc., provides information outsourcing, maintenance support and document output solutions for businesses and organizations around the globe. Anacomp offers a full range of solutions to meet end-user document capture, presentation, retrieval and archive requirements, as well as computer room and networking equipment services, output systems and supplies needs. Current service and product offerings include digital document services, document imaging services, print and micrographic services, business continuity services, multi-vendor services and support, and imaging and print systems and supplies. For more information, visit Anacomp's web site at www.anacomp.com.

# # #

Media Contact:  Kimberly Kasitz, Anacomp Corporate Communications, (858) 848-5662 or kkasitz@anacomp.com

Anacomp is a registered trademark of Anacomp, Inc.

For information on RamSan solid state disks:
http://www.superSSD.com or
Contact: sales@superSSD.com
Phone: (713) 266-3200

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